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Case Studies

Upgrades for National Foods Limited

National Foods Limited, established in 1970 as a spice company, has grown into a prominent Pakistani multinational food products corporation headquartered in Karachi, Pakistan. In its collaboration with InfoTech Group, National Foods embarked on a journey to enhance its Microsoft infrastructure, integrating pivotal features such as eAudiTracker on SharePoint, Intune Proof of Concept (POC) for Centralized Device Management, and Customer First Complaint on SharePoint.

The deployment of eAudiTracker on SharePoint streamlined National Foods’ auditory processes, leveraging SharePoint’s collaborative features for efficient tracking and management. This upgrade facilitated compliance with industry regulations and internal standards by providing a centralized system for recording, monitoring, and analyzing auditory information. Utilizing SharePoint’s user-friendly interface and customizable features, eAudiTracker enhanced operational efficiency and data management.

Introducing Intune Proof of Concept (POC) for Centralized Device Management bolstered National Foods’ device management capabilities strategically. Microsoft Intune, a cloud-based service, enabled managing mobile devices, PCs, and applications from a single platform. The POC phase allowed National Foods to assess Intune’s suitability for their requirements before full-scale deployment, including tasks like deploying updates and ensuring compliance. This approach aligned with their device management objectives while minimizing risks.

Deploying Customer First Complaint on SharePoint showcased National Foods’ dedication to customer satisfaction and complaint management enhancement. Leveraging SharePoint’s collaboration and workflow capabilities, they efficiently handled complaints, tracked resolution progress, and analyzed trends for improvement. Integrating Customer First Complaint ensured visibility across stakeholders for prompt responses and proactive measures. This enhancement solidified their customer-centric approach, emphasizing continuous improvement based on customer feedback.